Terms of service

Legal Notice

Q.Re Paris

Name or company name:Q.Re

Legal form:Simplified joint-stock company

Head office address:116 bureau de la colline 92210 Saint-Cloud

Telephone number:06.66.96.03.07

Publication director:Emmanuelle Ravanas/Mathieu Maurel

Email address:contact@qreparis.com

Share capital:€5,000

Registration number in the trade and companies register (RCS) or in the trades directory:843 751 066 RCS Nanterre

Intra-community VAT number:FR89843751066

T&Cs:

These conditions relate to the site (above named"the Site") published by the company Q.Re:

https://www.qreparis.com

Q.Re, a simplified joint-stock company with capital of €5,000, whose registered office is 116 bureau de la colline – 92210 Saint-Cloud, registered with the Nanterre Trade and Companies Register under number 843 751 066, including the intra-community VAT number FR 898 437 510 66 (hereinafter"Q.Re").

You acknowledge that these General Conditions of Sale and Use of Q.Re products constitute a complete and exclusive agreement between you and Q.Re with respect to your use of the site.

Applications of the general conditions of sale

The general conditions of sale (the"GTC") detailed below apply to all orders for products and services placed via the Site (the"Products") with Q.Re by any person (the"Customer") .

The T&Cs being available on the Site, the Customer must then read the T&Cs prior to any order (the"Order").

Q.Re reserves the right to adapt or modify these T&Cs at any time.The version of the T&Cs applicable to any sale being the one appearing online on the Site at the time of the Order.Consequently, the fact of placing an Order requires full prior and unreserved acceptance of the T&Cs by the Customer by clicking on the button “I have read and I accept the general terms and conditions of sale”.

Information on the site and accessibility of the site

The site,https://www.qreparis.com is an e-commerce site owned and operated by Q.Re.

The Site is accessible in principle 24/24h and 7/7d to all users of the Internet network, except scheduled or unscheduled interruption, by Q.Re or its service providers, for the purposes of its maintenance and/or security or case of force. major (as defined below)However, if the site is unavailable whatever the nature, Q.Re cannot be held responsible for any damage.

Q.Re does not guarantee that the Site will be free from anomalies, errors or bugs, nor that the Site will operate without failure or interruption.Indeed, it can in this respect determine any period of unavailability of the Site or its content freely and at its entire discretion.Q.Re also cannot be held responsible for problems with data transmission, connection or network unavailability.

Q.Re reserves the right for technical or commercial reasons to develop the SiteThe Customer can then be informed of the modifications made when these modifications do not alter the conditions of the provision of the services, in a substantial and negative way.However, its acceptance is not sought.

Registration on the site

To be able to place an Order, the Customer must first register on the Site by creating an account containing the Customer's information (the"Customer Account").

The Client's registration is validated on the Site after verification of the standard form completed by the latterThe Customer thus receives a registration confirmation e-mail.

The Customer must ensure the accuracy and completeness of the data he provides when creating his Account.Thus, the Customer is required to always update his personal informationIndeed, Q.Re cannot be held responsible for the impossibility of delivering Products in the event of an error in the wording of the recipient's contact details.

In addition, the Customer declares and guarantees to Q.Re that he is of legal age and has the legal capacity to contract by registering on the Site.

Q.Re may delete the Customer's Account at any time, for any reason and at its sole discretion.

Products

The Products offered for sale are those described on the Site on the day the Customer consults the Site, within the limits of available stocks.These indications are automatically updated in real timeHowever, an error in the update, whatever its origin, does not engage the responsibility of Q.ReAs such, if there is a depletion of stock, Q.Re cannot be held responsible for the cancellation of an Order for a Product.

Q.Re takes the greatest care in the presentation and description of its Products to best satisfy the Customer's information.The customer acknowledges and accepts that it is however possible that errors may appear on the Site.

Also, it is specified that Q.Re only accepts the return of Products that are intact and unopened before the returned Products are returned to stock.

Orders

Order taking on the Site is subject to compliance with the procedure set up by Q.Re on the SiteThis includes successive steps leading to the validation of the Order.

The Customer can select as many Products as he wishes which will be added to the basket (the"Basket")Indeed, the Basket summarizes the Products chosen by the Customer as well as the prices and costs relating thereto.The Customer may then freely modify the Basket before validating his Order.The validation of the Order constitutes confirmation of the acceptance by the Customer of the GCS, the Products purchased, their price as well as the associated costs.

Q.Re will then send the customer a confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.)To this end, the Customer formally accepts the use of email for confirmation by Q.Re of the content of his Order.Invoices are available in the “my account” section of the Site.

Refusal to process an order

Q.Re reserves the right to withdraw any Product displayed on the Site at any time.It also reserves the right to replace or modify any content or information appearing on the latter.Despite Q.Re's best efforts to meet the expectations of its customers, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.

In addition, Q.Re cannot be held liable to the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site.It cannot also be held responsible for the replacement or modification of any content or information appearing on this Site, or for the refusal to process an Order after the sending of the confirmation email summarizing the Order.

Q.Re also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.

Price and method of payment

The prices of the products are indicated in euros and include the costs of handling, packaging and storage of the products but not the shipping costs.

For France and the countries of the European Union, the prices are inclusive of all taxes (TTC), the VAT applied being that of the day of the order.Any change in the VAT rate will be automatically reflected in the price of the products.

However, for other countries, prices are exclusive of VAT.

The shipping costs of the products depend on their place of delivery.

Before the final validation of the order, the shipping costs, the contribution to the order processing costs and the packaging costs, will be indicated in the Customer's basket.

The products remain the property of our company until full payment of their price to our company.

Discounts are not cumulative.

Full payment must be made when orderingIndeed, the sums paid cannot be considered as installmentsIn accordance with the provisions of this article, the Customer must pay for his order by credit card (Visa, Eurocard/Mastercard), with his Paypal account, by check or by bank transfer.

For any transaction, the Customer must indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits).

The communication by the Customer of his credit card number then constitutes authorization for Q.Re to debit his account for the amount of his order.

However, no cash on delivery will be accepted, whatever the reason.

Purchases are made securelyIndeed, the payment solutions adopted by Q.Re are secureFor payments by credit card (credit card, visa credit card and e-credit card), all the information that Customers communicate to Q.Re is strictly protected and guarantees the compliance and security of each transaction.

Delivery

Q.Re delivers its Products in France and in all countries of the European Union and can, on request, deliver to any country.

When ordering, the products are sent with the delivery note, to the delivery address indicated by the Customer.However, delivery cannot be made to hotels or PO boxes.The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times.In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular:street number, building, staircase, access codes , names and/or intercom numbers, etc.).

However, in the event of a delay in delivery of more than 7 working days, if the product has not been dispatched, the Customer may cancel the order by registered letter with acknowledgment of receipt.He can also ask for a refund of his order.

If the item has been shipped before receipt of the cancellation of the order for late delivery of more than 7 days, Q.Re will refund the item and the shipping and return costs, upon receipt of the refund. this, complete, in its original condition and unopened.

Q.Re undertakes to inform the Customer of the progress of the processing of his order.

When Q.Re takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and Q.Re, by any means, of any reservations within 3 days of receipt of the product.

However, Q.Re cannot be held responsible for the consequences due to a delay in delivery that is not its fault.

Right of withdrawal – refunds and returns

The customer must contact Q.Re Customer Service(contact details below) to return the product or cancel the service whose execution has not started.

Address:

contact@qreparis.com

116 hill office

92210

Saint Cloud

Q.Re

9.1Deadline and procedures for exercising the right of withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from Q. Re, without having to justify its decision.

9.2Terms of return of the Order under the right of withdrawal

The right of withdrawal is exercised without penalty.

Indeed, the Customer returns the Order at his expense, without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw in accordance with Article L221-21 of the Consumer Code.

The sale is firm and final beyond this period of fourteen (14) days.The Product must then be returned in its original packaging, in its original condition, new, unopened.

9.3Reimbursement of Products returned under the right of withdrawal

From the date on which the Parcel is received by Q.Re, the reimbursement of the Order by Q.Re is made at the latest within 72 hours.

Q.Re then makes the refund using the same means of payment as that which will have been used for the payment of the Order, except with the express agreement of the Customer to use another means of payment and insofar as the refund does not entails no costs for the consumer.

If the Customer fails to comply with these T&Cs, Q.Re will not be able to reimburse the Products concerned.In all cases, if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged, the return costs are borne by Q.Re.

Intellectual property

The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, database, etc.) operated by Q.Re within the site are protected by all applicable intellectual property rights or database producer rightsConsequently, all disassembly, decompilation, decryption, extraction, reuse, copy and more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of Q.Re are strictly prohibitedThey may then be subject to legal proceedings.

Warranties – limitation of liability

The purchase price of the latter strictly limits Q.Re's liability with respect to any Product purchased on the Site.Indeed, Q.Re will in no way be responsible for the following losses, regardless of their origin:

loss of income or salesloss of businessloss of profits or contractsloss of planned savingsloss of dataloss of working or management timeloss of imageloss of opportunity, and in particular of ordering a Product, moral prejudice.

Thus, no guarantee, explicit or implicit, with the exception of the guarantees provided for by law cover the documents, descriptions and information relating to the Products appearing on the Site.

Q.Re makes no warranty regarding any harm that may be caused by the transmission of any computer virus, worm, time bomb, Trojan horse, cancelbot, bomb logic or any other form of programming routine designed to damage, destroy or otherwise impair the functionality of a computer or interfere with the proper functioning of the computerIncluding any transmission resulting from a download of any content made by the Customer, the software used by the latter to download the content, the Site or the server which allows access to it.In this regard, the Customer acknowledges that it is his responsibility to install appropriate anti-virus and security software on his computer hardware and any other device in order to protect them against any bug, virus or other programming routine of this order proving harmful.

The Customer then acknowledges assuming all the risks related to any content downloaded or obtained in any other way through the use of the Site.He agrees that he is solely responsible for any damage caused to his computer system or any loss of data resulting from the downloading of this content.

Q.Re is therefore only required to deliver Products that comply with the contractual provisions.Indeed, the Products are considered to comply with the contractual provisions if the following conditions are met:(i) they must comply with the description and have the characteristics displayed on the Site; (ii) they must also be suitable for the purposes for which such products are generally designed; (iii) they must in fact meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.

In addition, Q.Re guarantees consumers against lack of conformity and hidden defects for the Products for sale on the Site under the following conditions:

Apparent defect – Warranty – Legal compliance – Hidden defects

The presence of an apparent defect on a Product must therefore give rise to a complaint by e-mail (contact@qreparis.com)

The Customer must then inform Q.Re in advance by all means of the existence of this apparent defect and comply with the procedure relating to the right of withdrawal so that the return can be accepted.

Subject to the validation of a non-conformity or a hidden defect by Q.Re or the manufacturer as the case may be, the Customer therefore benefits from the following guarantees:

Q.Re whose head office is located at 116 bureaus de la colline – 92213, Saint-Cloud, France, acts as guarantor within the meaning of the provisions of articles L 217-5 and following of the Consumer Code and 1641 and following of the Civil Code.

Thus the Customer:

benefits from a period of two (2) years from the delivery of the Product to act in default of conformity of the Product, is exempted from reporting the proof of the existence of the lack of conformity of the good during the six (6) months following the delivery of the Product, can then choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L217-9 of the Consumer Code;

The legal guarantee of conformity applies independently of the commercial guarantee described below.

In addition, the Customer can also implement the legal guarantee for hidden defects of the thing sold, within the meaning of articles 1641 and following of the Civil Code.Indeed, the legal guarantee against hidden defects allows the Customer within two years from the discovery of the defect, the reimbursement of a Product which has proved unsuitable for its use.

In addition, the guarantee against hidden defects allows the Customer to be protected against hidden defects of the Product purchased and which prevent its use or affect it to such an extent that the Customer would not have purchased it.

The Customer then has the choice between two options:keep the Product and request a price reduction, or return the Product and request reimbursement of the price paid, in accordance with article 1644 of the Civil Code.

In order to implement these guarantees, the Product must be returned, in its original packaging, in its original condition, new, with the references of the initial Order and a copy of the complaint to the registered office of Q.Re, after sending an e-mail indicating the reason for the return of the Product.

For all practical purposes, the following legal provisions are therefore recalled:

ArtL217-4 of the Consumer Code:"The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.He also responds to defects of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.»

ArtL217-5 of the Consumer Code:"The good complies with the contract:1° If it is suitable for the use usually expected of a similar good and, where applicable (a) if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; (b) if it presents the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and that the latter has accepted»

ArtL217-7 of the Consumer Code:"The defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.For goods sold second-hand, this period is set at six monthsThe seller can fight this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.»

Consumer Code, ArtL217-8:"The buyer is entitled to demand that the goods conform to the contractHowever, he cannot challenge the conformity by invoking a defect which he knew or could not ignore when he contractedThe same applies when the defect has its origin in the materials that he himself supplied.»

ArtL217-9 of the Consumer Code:"In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the goodHowever, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect.He is then required to proceed, unless it is impossible, according to the method not chosen by the buyer.»

Consumer Code ArtL217-10:"If the repair and replacement of the good are impossible, the buyer can return the good and have the price refunded or keep the good and have part of the price refundedThe same option is open to him:1° If the solution requested, proposed or agreed pursuant to Article L217-9 cannot be implemented within one month of the buyer's complaint; 2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking forHowever, the resolution of the sale cannot be pronounced if the lack of conformity is minor.»

ArtL217-11 of the Consumer Code:"The application of the provisions of articles L217-9 and L217-10 takes place at no cost to the buyerThese same provisions do not preclude the award of damages»

Consumer Code, ArtL217-12:"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods»

ArtL217-13 of the Consumer Code:"The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature recognized by law»

Civil Code, Art1641:"The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less for them, if he had known them»

Art.1642 of the Civil Code:"The seller is not liable for apparent defects of which the buyer has been able to convince himself»

Civil Code, Art1643:"He is liable for latent defects, even if he did not know of them, unless, in this case, he has stipulated that he will not be bound by any guarantee»

Art1644 of the Civil Code:“In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and getting part of the price back.»

Civil Code, Art1646:"If the seller was unaware of the defects of the thing, he will only be bound to refund the price, and to reimburse the purchaser for the costs incurred by the sale»

Art1648 of the Civil Code:“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect(…)”

force majeure

Q.Re will then inform the Customer within fifteen (15) days of the occurrence of an event of force majeure preventing the execution of these GCSThis will be done by email or by registered letter with acknowledgment of receipt.Therefore, expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions to industrial nature or commercial disputes, civil disturbance, insurrection, war, act of terrorism, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage , governmental or legal restrictions, legal or regulatory changes in the forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationshipAll of the parties' obligations are then suspended for the duration of the force majeure event, without compensation.If the force majeure event continues for more than three (3) months, the transaction concerned may then be terminated at the request of Q.Re or the Customer without compensation on either side.Thus, the default of payment by the Customer cannot be justified by a case of force majeure.

Partial disability

If one or more stipulations of these GCS are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

Non-waiver

No tolerance, inaction or inertia on the part of Q.Re may be interpreted as a waiver of its rights under the terms of the GCS.

Jurisdiction clause

The parties acknowledge that any dispute, whatever its nature or cause, will be submitted to the competent French courts depending on the nature of the dispute.

Users of the Site are required to regularly consult these legal notices.