Terms of sale

Applications of the general conditions of sale

The general conditions of sale (the"GTC") detailed below apply to all orders for products and services placed via the Site (the"Products") with Q.Re by any person (the"Customer") .

The T&Cs being available on the Site, the Customer must then read the T&Cs prior to any order (the"Order").

Q.Re reserves the right to adapt or modify these T&Cs at any time. The version of the T&Cs applicable to any sale being the one appearing online on the Site at the time of the Order. Consequently, the fact of placing an Order requires full prior and unreserved acceptance of the GCS by the Customer by clicking on the button “I have read and I accept the general conditions of sale”.

Information on the site and accessibility of the site

The site, https://www.qreparis.com is an e-commerce site owned and operated by Q.Re.

The Site is accessible in principle 24/24h and 7/7d to all users of the Internet network, except scheduled or unscheduled interruption, by Q.Re or its service providers, for the purposes of its maintenance and/or security or case of force. major (as defined below). However, if the site is unavailable whatever the nature, Q.Re cannot be held responsible for any damage.

Q.Re does not guarantee that the Site will be free from anomalies, errors or bugs, nor that the Site will operate without failure or interruption. Indeed, in this regard, it may determine any period of unavailability of the Site or its content freely and at its sole discretion. Q.Re cannot be held responsible for problems with data transmission, connection or unavailability of the network either.

Q.Re reserves the right for technical or commercial reasons to develop the Site. The Customer can then be informed of the modifications made when these modifications do not alter the conditions of the provision of the services, in a substantial and negative way. However, its acceptance is not sought.

Registration on the site

To be able to place an Order, the Customer must first register on the Site by creating an account containing the Customer's information (the"Customer Account").

The Client's registration is validated on the Site after verification of the standard form completed by the latter. The Customer thus receives a registration confirmation e-mail.

The Client must ensure the accuracy and completeness of the data he provides when creating his Account. Thus, the Customer is required to always update his personal information. Indeed, Q.Re cannot be held responsible for the impossibility of delivering Products in the event of an error in the wording of the recipient's contact details.

In addition, the Customer declares and guarantees to Q.Re that he is of legal age and has the legal capacity to contract by registering on the Site.

Q.Re may delete the Customer's Account at any time, for any reason and at its sole discretion.

Products

The Products offered for sale are those described on the Site on the day the Customer consults the Site, within the limits of available stocks. These indications are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of Q.Re. As such, if there is a depletion of stock, Q.Re cannot be held responsible for the cancellation of an Order for a Product.

Q.Re takes the greatest care in the presentation and description of its Products to best satisfy the Customer's information. The customer acknowledges and accepts that it is however possible that errors may appear on the Site.

Also, it is specified that Q.Re only accepts the return of Products that are intact and unopened before the returned Products are returned to stock.

Orders

Order taking on the Site is subject to compliance with the procedure set up by Q.Re on the Site. This includes successive steps leading to the validation of the Order.

The Customer can select as many Products as he wishes which will be added to the basket (the"Basket"). Indeed, the Basket summarizes the Products chosen by the Customer as well as the prices and costs relating thereto. The Customer may then freely modify the Basket before validating his Order. The validation of the Order constitutes confirmation of the acceptance by the Customer of the GCS, the Products purchased, their price as well as the associated costs.

Q.Re will then send the customer a confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.). To this end, the Customer formally accepts the use of e-mail for confirmation by Q.Re of the content of his Order. Invoices are available in the “my account” section of the Site.

Refusal to process an order

Q.Re reserves the right to withdraw any Product displayed on the Site at any time. It also reserves the right to replace or modify any content or information appearing on the latter. Despite Q.Re's best efforts to meet the expectations of its customers, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.

Moreover, Q.Re cannot be held responsible towards the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site. It cannot also be held responsible for the replacement or modification of any content or information appearing on this Site, or for the refusal to process an Order after the sending of the confirmation email summarizing the Order.

Q.Re also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.

Price and method of payment

The prices of the products are indicated in euros and include the costs of handling, packaging and storage of the products but not the shipping costs.

For France and the countries of the European Union, the prices are inclusive of all taxes (TTC), the VAT applied being that of the day of the order. Any change in the VAT rate will be automatically reflected in the price of the products.

However, for other countries, prices are exclusive of VAT.

The shipping costs of the products depend on their place of delivery.

Before the final validation of the order, the shipping costs, the contribution to the order processing costs and the packaging costs, will be indicated in the Customer's basket.

The products remain the property of our company until full payment of their price to our company.

Discounts are not cumulative.

Full payment must be made when ordering. Indeed, the sums paid cannot be considered as deposits. In accordance with the provisions of this article, the Customer must pay for his order by credit card (Visa, Eurocard/Mastercard), with his Paypal account, by check or by bank transfer.

For any transaction, the Customer must indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits).

The communication by the Customer of his credit card number then constitutes authorization for Q.Re to debit his account for the amount of his order.

However, no cash on delivery will be accepted, whatever the reason.

Purchases are made securely. Indeed, the payment solutions adopted by Q.Re are secure. For payments by credit card (credit card, visa credit card and e-credit card), all the information that Customers communicate to Q.Re is strictly protected and guarantees the compliance and security of each transaction.

Delivery

Q.Re delivers its Products in France and in all countries of the European Union and can, on request, deliver to any country.

When ordering, the products are sent with the delivery note, to the delivery address indicated by the Customer. However, delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular:street number, building, staircase, access codes , names and/or intercom numbers, etc.).

However, in the event of a delay in delivery of more than 7 working days, if the product has not been dispatched, the Customer may cancel the order by registered letter with acknowledgment of receipt. He can also ask for a refund of his order.

If the item has been shipped before receipt of the cancellation of the order for late delivery of more than 7 days, Q.Re will refund the item and the shipping and return costs, upon receipt of the refund. this, complete, in its original condition and unopened.

Q.Re undertakes to inform the Customer of the progress of the processing of his order.

When Q.Re takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and Q.Re, by any means, of any reservations within 3 days of receipt of the product.

However, Q.Re cannot be held responsible for the consequences due to a delay in delivery that is not its fault.