Refund policy

Right of withdrawal – refunds and returns

The customer must contact Q.Re. (contact details below) to return the product or cancel the service whose execution has not started.

Address:

contact@qreparis.com

116 hill office

92210

Saint Cloud

Q.Re

Deadline and procedures for exercising the right of withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from Q. Re, without having to justify his decision.

Terms of return of the Order under the right of withdrawal

The right of withdrawal is exercised without penalty.

Indeed, the Customer returns the Order at his expense, without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw in accordance with Article L. 221-21 of the Code of the consumption.

The sale is firm and final beyond this period of fourteen (14) days. The Product must then be returned in its original packaging, in its original condition, new, unopened.

Reimbursement of Products returned under the right of withdrawal

From the date on which the Parcel is received by Q.Re, the reimbursement of the Order by Q.Re is made at the latest within 72 hours.

Q.Re then makes the refund using the same means of payment as that which will have been used for the payment of the Order, except with the express agreement of the Customer to use another means of payment and insofar as the refund does not entails no costs for the consumer.

If the Customer fails to comply with these T&Cs, Q.Re will not be able to reimburse the Products concerned. In all cases, if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged, the return costs are borne by Q.Re.